Classic Computer Magazine Archive ST-Log ISSUE 22 / AUGUST 1988 / PAGE 7


VIP Service

As the frustrated owner of a 1040ST unable to videotape my creations, I was thrilled when I received a call from Practical Solutions, asking if I was still interested in the Videokey converter. My overwhelming "Yes!" still bellowing over the phone lines, I received my Videokey a week later.

I promptly hooked it up, and after a minute adjustment, per the included instructions, I was in business. Most of the colors looked fine, but I had a problem with oversaturation of certain blues on my composite monitor. The problem looked worse upon viewing the videotape back. These blues were from the CAD 3-D demos I had made.

A call to Practical Solutions returned me a call from Mark, one of their engineers. I explained my problem to a friendly, sympathetic and knowledgeable person who kindly told me to send it back for a modification. I included a videotape to help describe my problem with the oversaturated blues.

Ten days later, I received my Videokey along with my videotape and a personal letter thanking me for my description and cooperation. Practical Solutions also videotaped some pictures onto my tape after their modification, so I could see what they did. The next day at work, their product service rep called me to follow-up on my problem. He asked if I had received the Videokey and if I was satisfied. He also stressed that if there were any other problems to call right away so they could help out.

I cannot remember ever getting this VIP service from any company before. Practical Solutions is a first-class, professional, customer-oriented organization that really cares about the consumer. I would recommend its products and services without reservation, and its support of the Atari ST is a benefit for all of us. It deserves our support. Thanks to all at Practical Solutions for the help and sincerity.

—Barry Summer
Brooklyn, NY

Thank you for sharing your experience. It's always a pleasure to print this type of letter. Because we feel that the quality of a company's customer support is just as important as the quality of the products they sell, we believe that outfits such as Practical Solutions should be publicly applauded when it shows its customers consideration over and above the norm. Companies like this do more than satisfy their customers; they also help build up the ST's reputation.