A Little Help From Our Friends
A further indication that there's still life in the 64 is a new service Commodore has announced for its 8-bit computer.
Commodore Express, a Commodore/Federal Express joint venture, offers a 24-hour toll-free "helpline" and door-to-door customer service for owners of the 64 and Commodore's MS-DOS–compatible Select Edition computers. This protection service was introduced earlier in the year for Amiga 500 owners.
Commodore Express is part of a new customer service package designed with the home computer user in mind. It offers free pick-up and return delivery for in-warranty repairs, plus free telephone assistance to help users set up and operate their computers. The Commodore Express contact number is (800) 448–9987.
According to Tom Kilcoyne, Commodore's director of consumer marketing, in the first two months of the program, 75 percent of the incoming calls were serviceable over the telephone, and the average turnaround time on Federal Express pick-up/delivery has been 48 hours.